Archive for the Client Care

The point of this story is that if you do the following five things, you will have extremely grateful and loyal clients who will not hesitate to pay your full fee and will recommend you to anyone with a similar problem.

Define your clients and know their pain inside and out
Make it easy for them to […]

I get a lot of comments when I tell people I coach lawyers. Some of them have a hard time believing me. They’re sure you think you know everything. They think lawyers are arrogant.
Doesn’t matter how the perception grew. What matters is that you show them that YOU are not one of those arrogant attorneys! Some […]

One of the things a client wants is the absolute assurance that her lawyer is completely in control.  Even if you’re feeling unsure inside, it’s critical to maintain self-confidence in all of your dealings with clients.
Recently my client, Mark, hired me to work with an associate. He wants us to work on the concept of ”smooth sailing”. The associate […]

Thanking someone is a great way to acknowledge that they’re important to you. How do you feel when someone thanks you? You can give thanks to people who are helping you build your business, to your current/past clients, to the people you rely on. Thank someone for great service or for making your day.
Congratulations is […]

Last week I was picking up print material from Alphagraphics and somehow ended up in a discussion of soccer coaches- I think I started it when the owner asked how I was and I told her I was grumpy, thank you very much. All discussion of soccer coaches aside- and if you are one or your kid […]

There seems to be a distinct population of attorneys who don’t think anything the ABA offers is worth the fee. I disagree, even though some of the publications prove me wrong every now and then!  I was catching up on my reading- it was a great 70 dg. day yesterday and I needed to be outside […]